Elements and Performance Criteria
- Develop team commitment and cooperation.
- Develop organisation’s personal service values and clearly communicate role and importance of quality service to business objectives.
- Act as a positive role model through high standards of personal performance.
- Communicate roles, responsibilities and expectations and promote individual and team work accountability.
- Motivate individuals to deliver effective personal service which shows support for organisational goals.
- Identify, encourage, value and reward individual and team efforts and contributions.
- Model and encourage open and supportive communication within the team.
- Seek feedback from team members and implement changes within bounds of organisational goals and policies.
- Monitor work operations and support team members.
- Proactively share information, knowledge and experiences with team members to support quality technical and service delivery.
- Assist team members to plan for and prioritise own workload through supportive feedback and coaching.
- Encourage team members to assist each other with work tasks to improve individual and organisational service levels.
- Monitor team and individual performance and provide support and direction to help with technical, service and workload issues.
- Identify individual team member difficulty in meeting technical and service standards and provide supervision and coaching to assist.
- Monitor individual and team understanding of importance of organisational personal service approach and regularly communicate to ensure business objectives are met.